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In order to provide our customers with the best service possible we have prepared a list of policies, procedures and Frequently Asked Questions. This information is designed to answers as many questions as efficiently and fast as possible. If you can’t find the answer to your question on our Web site, please feel free to contact us at customerservice@motorcycleplanner.com
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| Ordering |
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| Shipping Information: |
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| Returns & Exchanges: |
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| Damaged Orders: |
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| Privacy Policy: |
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| Terms of Use: |
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| How Do I Place an Order? |
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You can place your order by adding the products to your Shopping Cart.
We deliver our products internationally. When you place an order to purchase a product from Motorcycle Planner, we will send you an e-mail confirming receipt of your order and containing the details of the order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”).
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| What Methods of Payment Do You Accept? |
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Our prices are listed in USD and include VAT.
The price of the item displayed once you reach the checkout is the price you will be charged. You will be notified of the delivery costs automatically, as part of the Shopping Cart, before you submit your credit card details.
Payment options using our Online Store include credit cards and PayPal. All credit cards orders require a name as it appears on the card, credit card number and expiration date. Any missing or inaccurate information will delay processing of your order. If you prefer, you can pay using PayPal. PayPal protects your financial information with industry-leading security and fraud preventions systems.
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| How Do I Cancel or Modify an Order? |
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If you need to cancel or modify your order, we ask you contact us immediately. We ship orders within 24 hours and will do our best to honor your request to prevent any unnecessary shipping charges.
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| Do You Offer a Guarantee? |
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At Motorcycle Planner we want you to be satisfied every time you shop with us. In the event, however, you find it necessary to return an item, we offer a 100% Money-back Guarantee. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. For full details see our section on 100% Money-back Guarantee.
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| Do You Accept Orders internationally? |
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Yes. When ordering products from MotorcyclePlanner.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
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| When Will My Order Be Delivered? |
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As part of the shipping process an e-mail is sent to you when your goods are dispatched from our warehouse. This e-mail provides delivery information.
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| What are the Shipping Costs? |
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The costs of product shipping and handling are $19.
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| What Shipping Address Should I Use? |
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We customarily ship to home (billing) addresses, however we understand this is not always convenient. While we will ship to an alternate address, we want to protect our customers from the possibility of credit card fraud. Therefore, shipping to an alternate address may cause a delay. Please ensure that the correct shipping address is used when placing an order, since Motorcycleplanner.com cannot be held responsible for orders that go missing due to incorrect addresses.
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| How Do I Make a Return or Exchange? |
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| Return Process |
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We believe you will be satisfied with your product. However, in the event you find it necessary to return an item, we offer a 100% Money-back guarantee that provides you with a full refund, credit or exchange when you return your purchase within 30 days. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
We try to attend to all returns & exchanges as soon as practically possible. Refunds are credited to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. We can only refund shipping costs if the return is a result of our error.
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| Faulty Products |
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Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.
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| Arranging a Return or Exchange |
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| To arrange a return or exchange please contact our Customer Services by sending an e-mail to customerservice@motorcycleplanner.com. We will allocate you with a Returns Authorization Code which should be included with the package to improve processing of your return. |
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| What Should I Do if My Order Arrives Damaged? |
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We take great care to ensure that all orders are packaged carefully and correctly. In the event that an order is received damaged, please contact us immediately upon receipt. We will provide a replacement or a refund as necessary.
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| What is Your Privacy Policy? |
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Motorcycleplanner.com is committed to protecting the privacy of our customers and using their information responsibly. Please review our Privacy Policy here.
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| What is Your Terms of Use? |
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Motorcycleplanner.com was created to inform customers and visitors about our products and services. By using this site, you agree to the terms and conditions outlined in our Terms of Use.
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